Kaiser Bakeware Shipping and Returns Policy
WMF Americas, Inc. Shipping Policy
We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground, FedEx and USPS. Orders to Hawaii, Alaska and U.S. territories will be shipped via US Postal Service Priority Mail. Express and/or Overnight delivery services are not available at this time.
Available store items are typically shipped (processed, packed, and submitted to UPS, FedEx, or USPS) within 5 - 7 business days unless otherwise specified. Special orders/requests may take longer to process. Please allow a few more business days for delivery. Shipping and handling times are approximate and not guaranteed.
Customers are notified via e-mail of any backorder situations and have the option to cancel the backorder prior to shipment.
Customers have the option to cancel their order (prior to shipment) within 24 hours for receipt of a full refund. Orders cancelled (prior to shipment) after 24 hours will be assessed a $10 cancellation fee. Orders may not be cancelled after shipment, at which point customers must adhere to the Returns & Exchange Policy described below.
WMF Americas, Inc. Returns & Exchange Policy
Items may be returned or exchanged within 21 days of receipt of goods. Please contact us at firstname.lastname@example.org with the following information:
- Order Number
- Product Name(s) and Product Number(s)
- Reason for Return/Exchange
Returned items can be shipped back to us via US Mail or any private parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged.
Items being returned must be unused, in their original packaging, and should be sent back to us in the original shipping carton.
WMF Americas, Inc. is not responsible for returned items until they are received by us. As such, customers should insure their returned items. Package insurance is free (up to $100) with UPS and FedEx.
WMF Americas, Inc. Sales Tax Policy
Shipments to CA, GA, FL, and NC residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.